Terms & Conditions

10. In the event Purchaser fails to fulfill previous terms of payment, or in case Seller shall have any doubt at any time as to Purchaser"s financial responsibility, Seller may decline to make further deliveries except upon special arrangements.

11. Seller will not accept payments with regards to this order from a customer of Purchaser without Purchaser"s written approval.

12. Purchaser is solely responsible for all applicable California sales tax; Purchaser must either a.) provide a valid California State Resale Certificate, or b.) pay sales tax in full. Plush Home reserves the right to apply any of Purchaser"s credit cards on file or demand immediate payment on sales tax in the event that Purchaser"s resale certificate is deemed invalid or in the event that sales tax may have been overlooked in the original invoice.

13. Purchaser understands that there are natural inconsistencies in leather and in wood. Both are natural products with individual characteristics. While every attempt is made to achieve uniformity, this is not always possible.

14. Proper cleaning instructions are provided online after "Terms and Conditions", or can be requested if not provided with furniture delivery.

15. Purchaser is responsible for all delivery, shipping, and freight charges. Seller may estimate these costs, but Purchaser will still be responsible for any additional charges may be applied after final ship to.

Return Policy

1. There is a no-return policy in effect. This no-return policy applies for all orders (this includes, but is not limited to upholstered furniture, woodwork, bedding, pillows, lighting, wrought iron, area rugs, sample sale items, window treatments, textiles, and the like), all accessories (this includes, but is not limited to flat wear, napkins, vases, boxes, frames, candle holders, and the like), and artwork (sculptures, paintings, sketches, photography, and the like). Once an item has been ordered and a deposit has been received, it cannot be exchanged or returned for a refund.

2. Additions and/or alterations to orders are handled on a per-incident case and is at the sole discretion of Seller.

revised 2/22/06

Furniture Cleaning Hints

All furniture requires some care to keep its appearance. Please read the following care instructions:

CLEANING YOUR FURNITURE

• Dust your furniture on a regular basis using a soft clean cloth, always wipe in the direction of the grain and avoid circular rotating movements.
• To remove any greasy marks on your furniture use a soft lightly damp cloth or a fine chamois leather can be used. The cloth or leather should be lightly damped with warm water.
• For more persistent marks a solution of mild vinegar or mild detergents such as washing up liquid can be used in a warm water solution. The cloth or leather should always be used wiping in the direction of the grain. After wiping the table in this manner a soft dry cloth can be used to lightly buff up the surface, again wiping in the direction of the grain.
• Very stubborn marks can be removed by substituting the warm water solution with white spirit or turpentine, again the same process should be carried out. After the table has been cleaned a soft dry cloth should be wiped over the surface to buff and polish the top.
• UNDER NO CIRCUMSTANCES SHOULD ANY SILICONES OR SILICONE IMPREGNATED CLOTH BE USED

Waxing your Casegoods

The final finishing process of Plush Home Furniture involves completely waxing your piece of furniture by hand, therefore all Plush Home Furniture that leaves our factory does not need any wax applied to it for at least 9 " 12 months. For regular cleaning, a non-wax cleaning and dusting spray, such as Endust, is recommended.

When wax is applied to your Plush Home Furniture a non-silicone based furniture wax should be used very sparingly. We advise customers to use a wax, which can normally be obtained in tins or jars. Spray waxes are not recommended as many incorporate silicone agents which when applied to any high quality polished surface will leave a silicone film that builds up and cannot be removed by normal methods.

Apply your wax always using a soft cloth and wiping in the direction of the grain. A second cloth can then be used to wipe over the surface before final buffing and removal of any excess wax.

Other useful information

Many of the processes we use in hand finishing our furniture have been passed down through years, and stains like natural timbers will change colour if exposed to strong sunlight. Care should be taken by regularly moving ornaments on display to prevent discoloration of surfaces. Where possible dining tables which incorporate leaves should be turned two or three times a year, whilst leaves that are stored should be interchanged to avoid any surface colour changes.

Hot dishes will also mark our finish, therefore we always recommend that either heat resistant place mats or a suitable heat resistant table pad should be used on our dining furniture to give adequate surface protection.

Decorative veneers

When using decorative veneers including, but not limited to curl mahogany, burr yew or walnut it is almost certain that some veneer movement will occur. Cross bandings are also liable to some movement, however this movement which is slight should be seen as part of the overall ambience of our furniture. Indeed when looking at an original piece such as antiques of the period such timber movement can be clearly seen and is therefore regarded by many in the trade as an enhancement to the overall appearance of the furniture.

Leather Facts

Real leather is a natural product. It breathes, is warm, and has individual characteristics that make each hide unique. Leather will always bear the marks of its natural origin and these marks can show as healed scars, neck growth marks, and areas of differing fiber density and hair pore structure.

No two hides are alike and due to the varying grain structure the dyes and finishes penetrate to differing degrees in different parts of the hide to give an attractive variation. While every attempt is made to achieve uniformity, this is not always possible. That is the beauty of leather.

ScarsThese form usually as a result of barbed wire damage, disease, and infestation or by the horns of other cattle. In their healed form the new skin is as strong as the remainder of the hide.

Stretch MarksStretch marks appear in cowhide for the same reasons they do in humans. The process of calving requires the stretching of the skin to accomodate the new calf. Nothing could be more natural.

Growth Marks and VeinsThese are an indication of the age of the animal and in that respect are similar to the graining on a piece of timber. They range from often quite pronounced marks in the neck area to subtle bands across the hide perpendicular to the backbone.

Grain VariationThe fiber texture varies greatly from being loose in the belly and flank areas to being relatively light across the backbone. The looser areas consistently have more stretch. This variation in hair pore structure is particularly noticeable in un-textured leathers. Other variations in grain pattern occur during the life of the animal.

Neck WrinklesSo that the steer will have the flexibility needed to move its head while grazing, the skin located on the neck is full and loose. As the neck stretches and contracts, wrinkles naturally occur in the hide.

BackboneThese natural furrows appear along the backbone of all hides. Again, due to the animals' physiology, they are your proof af a natural full grain hide.

GrainingGraining, like human fingerprints, is unique to each individuals hide, and is the hallmark of quality full-grain leather hides.

BlondingSun blonding is natural on most hides and is often seen on the white portion of hides as a yellowish or brownish tint.

BrandingAlthough seldom found on finished furniture, the branding marks are a part of virtually every hide.